Privacy Policy

– Updated October 2024

This notice for Tahune Airwalk Pty Ltd (trading as Tahune Adventures) ('Tahune Adventures', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website at http://www.tahuneadventures.com.au
• Engage with us in other related ways, including any online sales or signing up for marketing emails
  

Tahune Airwalk is committed to providing you with the best possible customer service experience. Tahune Airwalk is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Tahune Adventures and the Services, the choices you make, and the products and features you use. There are many aspects of the site which can be viewed without providing personal information.

ANALYTICS

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address

This information may also include details about your use of this website, including:

• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

FOR CUSTOMERS/ONLINE SALES

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address
• Details relating to your purchase (for example, your shirt size)
• Email address
• Name
• Phone number

We share this information with Wagtail, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

We may collect data necessary to process your payment if you make purchases, such as your credit card number, and the security code associated with your credit card. All payment data is stored by Stripe (for online sales of souvenirs, gift vouchers, membership) and Payrix (for online sales of Accommodation reservations) and RezdyPay - powered by Stripe (for online sales of Tahune Adventures site admission, and Twin River Rafting bookings). You may find their privacy notice link(s) here: https://stripe.com/au/privacy and https://www.payrix.com/wp-content/uploads/sites/2/2022/02/PAX-Privacy-Policy.pdf and https://rezdy.com/privacy-policy/.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

FOR FORM BLOCK SUBMISSIONS

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our email hosting provider, so that they can provide website services to us. We may also share this information with our Google Docs and Airtable for membership storage.

FOR WEBSITE VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device
• Web pages you visited prior to coming to this website
• Web pages you view while on this website
• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

CHANGES TO THIS PRIVACY POLICY:

Tahune Airwalk reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at bookings@tahuneadventures.com.au, call us on 03) 6351 3903, or contact us by post at:

Tahune Airwalk Pty Ltd
PO BOX 94, Geeveston, Tasmania 7116, Australia

E-mail: bookings@tahuneadventures.com.au